Sopris Growth·Healthcare AI·Active
Authenticx

Authenticx

Notable milestonesAI

Authenticxprovides AI-driven insights from bi-directional customer interaction data at scale.

Practice
Sopris Growth
Industry
Customer-experience analytics
Headquarters
Carmel, IN
Founded
2018
Website
authenticx.com
LinkedIn
linkedin.com/company/authenticx
Why we invested

Healthcare contact centers generate the richest, least-mined unstructured data in the industry. Authenticx built the listening layer on top of it: speech analytics that route customer friction back into clinical and operating decisions. The Growth strategy treats it as a definitional AI-in-healthcare position.

Products & capabilities
  • 01Listen — AI-driven analysis of customer interaction recordings
  • 02Speech analytics workflows for life-sciences and health-plan call centers
  • 03Eddy Effect — proprietary measure of friction in customer journeys